Complaints & Disputes
Keenu is a customer-focused brand and we take pride in how we keep our customers at the center of everything we do. Our promise to our Merchants and App users is an unparalleled experience and everyone on our team is committed to delivering that.
We would love to hear from you and resolve any complaints you may have.
Contact us
Information required to file a complaint
- Customer name
- Keenu Account Number
- Type of issue / dispute
- Supporting documents (if any)
Dispute resolution timeline
| Complaints | Categories | Turn Around TIme | Description of Complaints |
|---|---|---|---|
| We may segregate the complaints in Minor and Major Categories, depending on the nature of issue. | |||
| Minor | 7 working days | Issues like login failures, account verification issues, OTP problems, disputed transactions, or minor transaction errors. | |
| Major | 15 working days | Issues like duplicate transactions, incorrect amount charged, or cases requiring detailed investigation. | |
| However, Fraud related complaints, the final reply to the complainant to be issued within 30 days. | |||