Question 1

What is Keenu?

Accepted Answer

Keenu (operated under Wemsol Pvt Ltd) is a leading Pakistani FinTech that provides digital payment solutions serving thousands of merchants across Pakistan through its state-of-the-art POS terminals. Keenu also offers a digital wallet for consumers to experience cashless, quick, and simple payment transfers in a safe way regulated under the State Bank of Pakistan’s EMI regulations. Keenu is a proud home-grown Pakistani FinTech brand that has been on a mission to digitize payments in the country for a decade.

Question 2

What is Keenu App?

Accepted Answer

Keenu (operated under Wemsol Pvt Ltd) is Pakistan’s first Digital Wallet to provide a cashless, quick, and simple payment experience. You can use Keenu to pay your bills, send and receive money, pay in groups, split bills, and mobile top-ups.

Question 3

How can I download the Keenu App?

Accepted Answer

You can download the Keenu App from Play store, App store and Huawei store free of cost.

Question 4

How secure is the Keenu account?

Accepted Answer

Keenu is a registered wallet under the State Bank of Pakistan’s EMI regulation. We maintain administrative, technical, and physical safeguards to protect customer data in our custody and control from unauthorized access, use, modification, or disclosure as per the local regulatory requirements, international standards and best security practices. Your data shared with the third party will always be consent-based and confidential.

Question 5

Who can open a Keenu account?

Accepted Answer

Any Pakistani citizen above 18 years who has a mobile phone SIM issued by local network providers and has a valid NADRA CNIC or NICOP can register a Keenu account.

Question 6

How can I sign up for a Keenu account?

Accepted Answer

Signup your Keenu account by following these simple steps: First enter your Mobile Number Verify One Time Password (OTP) Enter your Name Enter your Email address Create Passcode Signup

Question 7

Can I register for more than one Keenu account on a single CNIC/NICOP?

Accepted Answer

No, only one Keenu account can be opened on a single CNIC/NICOP.

Question 8

What are the Keenu transaction limits?

Accepted Answer

Transaction limits for Keenu are (Aggregate Monthly loadable limit): Unverified - N/A; ID Verified - 50,000; Biometric Verified - 200,000.

Question 9

How can I increase my transaction limits?

Accepted Answer

You can increase your transaction limits by upgrading your account through CNIC/NICOP verification and Biometric Verification.

Question 10

Why do I have to provide my CNIC picture and selfie to open my account?

Accepted Answer

Keenu wallet is an Electronic Money Institute regulated by the State Bank of Pakistan and requires customers’ information to verify them. This will assist Keenu in keeping your account safe and reducing the risk of financial fraud.

Question 11

How can I perform biometric verification?

Accepted Answer

To perform biometric verification follow below steps: Visit a nearby Meezan Bank ATM along with your CNIC. On the ATM, select Biometric Service. Select Keenu . Click on Biometric verification. Enter your CNIC Number and Mobile Number registered with Keenu . Provide biometric impressions as asked by the ATM machine. 7. You will receive a notification of the upgrade.

Question 12

Can I transfer the ownership of my Keenu account to someone else?

Accepted Answer

No, this is not allowed. You need to request the closure of your account. To close your account, you can call 021-111-1KEENU(53368) or email us at Email: help@keenu.pk

Question 13

After how long will my Keenu account become dormant?

Accepted Answer

Your Keenu account will be dormant if no transaction is performed over the past 180 days ( 6 months).

Question 14

Is there any fee to use the Keenu account?

Accepted Answer

To view complete charges refer to the Keenu Schedule of Charges

Question 15

How can I deactivate my account?

Accepted Answer

To deactivate your account, you can call 021-111-1KEENU(53368) or email us at help@keenu.pk

Question 16

Will I get any notification or message after any transaction is completed?

Accepted Answer

Yes, you will receive a message and notification of all the transactions performed through your account. You can also view your entire transactions in the transaction history section in the App.

Question 17

How can I change my passcode?

Accepted Answer

You can change your passcode by following the below steps: Go to menu Select settings Click on change passcode Set your new passcode And you are done!

Question 18

How can I view my ‘Transaction History’?

Accepted Answer

You can view your Transaction History by clicking on the icon in the footer.

Question 19

Can I request money from Keenu users?

Accepted Answer

Yes, you can request money from the Move Money option.Your friend will be notified and can instantly share funds with you upon accepting your request. Click on ‘Move Money’ tab Select a Keenu user Enter amount Click on ‘Pay’ button You are done!

Question 20

My account is not approved yet. What can I do?

Accepted Answer

Don’t worry! During pending status, your identity and other information will be under review. Apart from this, please ensure that: Your mobile camera is functioning. Your selfie and CNIC picture is clear You provide the original CNIC picture. (Black and white CNIC will not be accepted)

Question 21

My phone has been lost/stolen. What should I do now?

Accepted Answer

To report lost/stolen devices, you can call 021-111-1KEENU(53368) or email us at help@keenu.pk , so that we can disable access from your devices. After reissuing your SIM install Keenu app right away on your new device, and login with your registered mobile number and passcode. Since you have logged in using the new device, you will receive a One Time Password (OTP) to register your device.

Question 22

What is My Money?

Accepted Answer

Fund that is available in your Keenu account is referred as My Money.

Question 23

How can I withdraw money from my Keenu account?

Accepted Answer

You can easily withdraw funds through Biometric Cash Withdrawal via Meezan Bank ATMs.

Question 24

How can I do Biometric cash withdrawal through an ATM?

Accepted Answer

Follow the below steps for cash withdrawal: Visit a nearby Meezan Bank ATM along with your CNIC. On the ATM, select Biometric Service. Select Keenu Select Cash Withdrawal Enter your CNIC Number and Mobile Number registered with Keenu . Enter the desired fund for withdrawal. Provide biometric impressions as asked by the ATM machine. The amount will be dispensed.

Question 25

Where can I use my Keenu funds?

Accepted Answer

Keenu funds can be used for payments such as: Bill payments and Mobile top ups Ecommerce (Online payments) Gift vouchers such as Netflix, iTunes, PlayStation, and etc. Group payments P2P transactions

Question 26

How can I deposit money into my Keenu account?

Accepted Answer

You can deposit funds into Keenu account through: Interbank Fund Transfer (IBFT) Cash deposit via Meezan Bank branches

Question 27

How can I deposit Cash via Meezan Bank?

Accepted Answer

Visit nearby Meezan Bank branch Fill deposit slip Submit the deposit slip with cash to the cashier

Question 28

How can I Move Money?

Accepted Answer

You can transfer your money in two ways: Pay to Keenu users IBFT

Question 29

How can I pay to Keenu users?

Accepted Answer

The process is very simple and it is as follows: Click on ‘Move Money’ tab Select a Keenu user Enter amount Click on ‘Pay’ button You are done!

Question 30

How can I link my bank account to my Keenu account?

Accepted Answer

Signup your Keenu account by following these simple steps: Go to menu or Add Money Enter your Bank Account Number or IBAN Your account will be linked Note: You can make your bank account visible with your friends for easy fund transfer to your Bank Account directly.

Question 31

Is Keenu accepted for Online Payments?

Accepted Answer

Keenu is accepted on Online Stores in Pakistan that are listed as our merchants, so relieve yourself from the hassle of Cash on Delivery by paying online with Keenu account.

Question 32

How can I pay with Keenu on Online Stores?

Accepted Answer

Paying with Keenu on Online Stores is very easy and convenient. Just follow the following simple steps: Visit the online store Place your order Select “ Keenu ” as your payment option Select “ Keenu Wallet ” Enter your registered mobile number and passcode Enter OTP received on your registered mobile number Your payment is completed!

Question 33

How can I pay bills using Keenu?

Accepted Answer

The simple process of Bill Payments is as follows: Go to “Mobile and Bill Payment” Select the “Bill Payment” option Select Bill Type, Bill Company, and enter consumer number Click on “Next” to pay Your Bill is paid! Note: Once the bill has been added you can pay it by selecting it from the list.

Question 34

How long will it take to clear off my bills?

Accepted Answer

The bill paid through Keenu will be cleared at that very moment. If it still doesn’t clear out, please contact Keenu customer care on 021-111-1KEENU(53368)

Question 35

What if I paid my bill on due day, will it still be cleared off from my account?

Accepted Answer

No worries! Your bill will be cleared on the same day, however it may take some time to update the utility provider’s system.

Question 36

How can I recharge my mobile number through Top-up?

Accepted Answer

You can easily recharge your mobile number by: Go to “Mobile and Bill Payment” Select the “Mobile Top up” option Select Network Type and Service Type Enter Mobile Number and Amount Click on “Next” Your number is recharged! Note: Once the number has been added you can recharge it by selecting it from the list.

Question 37

How can I create a Group?

Accepted Answer

Click Groups in the Home Page Select (+) Select members from your contact list Enter group details and amount to be collected Click on “Create” The group is created!

Question 38

Which account level can collect funds in the group?

Accepted Answer

You need to be a CNIC/Biometric verified customer, to collect the funds in the Group.

Frequently asked questions

About Keenu

Keenu App

Account

My Money

Add Money

Move Money

Online Payments

Bill Payments

Groups