Oversee complete end-to-end deployment of customer internet and Wi-Fi installations, including routers, switches, access points, cabling, and related network equipment..
Monitor customer internet links and wireless networks through NMS tools.
Troubleshoot hardware and software issues, providing effective solutions to minimize disruptions.
Repair and replace faulty equipment as needed.
Raise complaints and service requests with ISPs for link failures, packet loss, poor performance, or downtime..
Identify and recommend hardware and software solutions to meet user needs and improve system performance.
Work closely with MSP, support teams, and third party staff for coordinated task execution..
Maintain and enforce security protocols to protect organizational data and systems.
Manage inventory of IT equipment and supplies, ensuring stock levels are maintained.

1 to 2 years of experience in network support, IT support, or a similar role.
Bachelor’s degree in Computer Science, Information Technology, or a related field.

Health & Wellness: Life and medical insurance, because your health comes first.

Paid Leaves: Paid leaves designed to help you recharge and maintain work-life balance.

Provident Fund & EOBI Contributions: Provident Fund and EOBI contributions to support your financial growth and stability.

Referral Rewards: We value great talent. Our referral bonus program rewards employees for helping us grow the Keenu team.

Tools & Tech: Laptops and role-specific resources to help you excel in your work.

A Culture That Empowers: A respectful, diverse, and empowering environment where everyone can thrive.

IT Support Executive

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