Assistant Manager – KYC & CDD

Job Summary

Keenu is looking for an Assistant Manager – KYC & CDD to oversee the end-to-end KYC and CDD lifecycle, ensuring that the organization remains compliant with Electronic Money Institutions (EMIs), Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. This role involves supervising a team of analysts, managing complex escalations, and streamlining the onboarding and periodic review processes of both Merchant and Consumer Wallet.

Job Responsibilities

• Perform high-level quality assurance (QA) on KYC attended by analysts for both Consumer and Merchant Wallet.
• Conduct Enhanced Due Diligence (EDD) for Low, Medium & high-risk Wallets, including Politically Exposed Persons (PEPs) and those from high-risk jurisdictions.
• Evaluate the City and email address to ensure they align with the Consumer and Merchant profile.
• Supervise the clearing of Sanctions, Adverse Media, and PEP alerts (using tools like MSAASPRO, etc.).
• Manage a team of KYC analysts, providing guidance on complex cases and ensuring daily/monthly targets are met.
• Identify training gaps and conduct regular workshops on updated AML/KYC policies for the team.
• Allocate cases efficiently to ensure zero backlog in onboarding Complains and periodic reviews.
• Act as a bridge between the Analyst , Salesperson and Compliance team to resolve complex cases and issues.
• Prepare detailed summaries and recommendations for the Money Laundering Reporting Officer (MLRO) or Senior Management regarding De-risking or suspicious cases.
• Maintain and present weekly/monthly Management Information System (MIS) reports on KYC progress, rejection rates, and bottlenecks.
• Suggest improvements to the KYC workflow to enhance the Customer Experience without compromising on regulatory standards.

Skills & Requirements

• 2–4 years relevant experience Onboarding, Account Opening, KYC/CDD Operations AML/KYC, with at least 1 year in a supervisory and Team Management role.
• Minimum Bachelor’s Degree.
• Proficiency in AML Screening tools and advanced MS Excel.
• Strong analytical mindset, eye for detail, and conflict resolution skills.

What Keenu Offers

Health & Wellness: Life and medical insurance, because your health comes first.

Paid Leaves: Paid leaves designed to help you recharge and maintain work-life balance.

Provident Fund & EOBI Contributions: Provident Fund and EOBI contributions to support your financial growth and stability.

Referral Rewards: We value great talent. Our referral bonus program rewards employees for helping us grow the Keenu team.

Tools & Tech: Laptops and role-specific resources to help you excel in your work.

A Culture That Empowers: A respectful, diverse, and empowering environment where everyone can thrive.