Job Summary
Keenu is looking for a Contact Center Representative to effectively handle queries and provide timely solutions. This role requires working in rotational shifts so the candidate should be comfortable working in a fast-paced environment, possess strong communication skills, and demonstrate a positive, team-oriented attitude with a willingness to learn and grow.
Job Responsibilities
- Manage incoming customer interactions through calls, emails, and social media platforms.
- Log complaints/requests and issue ticket numbers to customers via emails, calls, and social media.
- Identify and assess customer needs to ensure satisfaction.
- Build and maintain strong relationships with customers through open and interactive communication.
- Provide accurate, complete, and reliable information using the appropriate tools and methods.
- Make outbound calls on operations, products, and missed calls.
- Contribute to achieving the organization’s customer service objectives by delivering on assigned targets and results.
Skills & Requirements
- Experience Required: 6 months – 1 year
- Shifts: Rotational Shifts
- Customer-focused with strong problem-solving abilities.
- Ability to work efficiently in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite Positive attitude with strong teamwork and collaboration skills.
- Willingness to learn and adapt.
What Keenu Offers
Health & Wellness: Life and medical insurance, because your health comes first.
Paid Leaves: Paid leaves designed to help you recharge and maintain work-life balance.
Provident Fund & EOBI Contributions: Provident Fund and EOBI contributions to support your financial growth and stability.
Referral Rewards: We value great talent. Our referral bonus program rewards employees for helping us grow the Keenu team.
Tools & Tech: Laptops and role-specific resources to help you excel in your work.
A Culture That Empowers: A respectful, diverse, and empowering environment where everyone can thrive.