Job Summary
Keenu is looking for a Fraud & Risk Manager – Acquiring to join our growing Risk & Compliance team. The ideal candidate will bring strong experience in fraud risk management within card acquiring, POS acquiring, and issuance environments, with a solid understanding of payment systems, dispute management, and fraud prevention controls.
This role requires a hands-on leader who can investigate complex fraud cases, implement preventive measures, and collaborate cross-functionally to safeguard the organization while strengthening fraud detection and monitoring capabilities.
Job Responsibilities
- Ensure effective Fraud Risk Management to safeguard the organization from internal and external fraud attempts.
- Investigate suspected fraud cases promptly and issue detailed investigation reports for management action.
- Conduct root cause analysis of customer disputes and ensure timely resolution with corrective actions.
- Propose and implement preventive measures based on investigations, trends, and industry best practices.
- Develop and maintain fraud risk management capabilities, including monitoring new fraud trends and acquiring timely fraud intelligence.
- Coordinate with internal units to identify root causes of fraud and ensure corrective actions are effectively implemented.
- Ensure SLAs with relevant units are effectively managed and met.
- Manage and oversee card acquiring operations, including payment processing, chargebacks, and dispute flows, ensuring effective fraud controls.
- Design, review and optimize fraud detection rules and controls within card acquiring and payment systems.
- Lead development and delivery of fraud controls, early warning indicators, and performance monitoring dashboards.
- Work closely with Customer Service, IT, Legal, Finance, and other departments to address fraud-related issues and implement cross-functional solutions.
- Coach, mentor, and guide junior fraud analysts to build team capability and quality investigations.
- Maintain and update fraud policies, playbooks, and standard operating procedures aligned with industry regulations.
Skills & Requirements
- 5+ years of experience in Risk Management, Fraud Prevention, or related fields.
- At least 2 years of direct experience in card acquiring, POS acquiring and Issuance.
What Keenu Offers
Health & Wellness: Life and medical insurance, because your health comes first.
Paid Leaves: Paid leaves designed to help you recharge and maintain work-life balance.
Provident Fund & EOBI Contributions: Provident Fund and EOBI contributions to support your financial growth and stability.
Referral Rewards: We value great talent. Our referral bonus program rewards employees for helping us grow the Keenu team.
Tools & Tech: Laptops and role-specific resources to help you excel in your work.
A Culture That Empowers: A respectful, diverse, and empowering environment where everyone can thrive.